The Science of Non-Verbal Communications Michael Grinder Research indicates that 80-90% of all communication is nonverbal; Michael's delineation of 21 patterns that one can utilize with his / her eyes, voice, body (including gestures and location) and breathing is a major break through. Most amazing, perhaps, is that most of these patterns are cross-culturally accurate.

The work suggests that the difference between the science and the art of nonverbal communication is the following: the science is the acquisition of knowledge (i.e., the what of the communication) and a range of nonverbal strategies and intervention to deliver (i.e., the how of the communication) the knowledge. The art is the perception and timing of when to deliver the what and how of the communication.

The DVD includes Michael presenting his model of "How not to get shot"... Remember the saying 'don't shoot the messenger'? This DVD is designed to teach people how to deliver bad news and not get shot! It is a series of steps that are very specific and allow anyone who uses them to maintain relationships while presenting "other than good" information. Spiralbound 98 pages + DVD #144B